Refund policy

Refund & Returns Policy

At Gooday Floral, we take great care in preparing every order. As flowers and plants are fresh, perishable products, we are unable to accept returns or exchanges for change of mind.

Fresh flowers and plants
Due to the perishable nature of flowers and plants, returns are not accepted once an order has been delivered or collected. Natural variations in colour, shape and flower selection may occur, and seasonal substitutions may sometimes be made while maintaining the overall style and value of your order.

Damaged, incorrect or unsatisfactory orders
If there is an issue with your order, please contact us within 24 hours of delivery with your order details and a photo. We’ll carefully review the issue and offer an appropriate solution.

Custom and personalised orders
Custom bouquets, event flowers, personalised products and other made-to-order items cannot be returned or exchanged for change of mind once preparation has begun.

Flower subscriptions
Subscription flowers are also perishable and cannot be returned after delivery. If there is an issue with a subscription delivery, please contact us within 24 hours of delivery with your order details and a photo.

Non-floral products
For eligible non-perishable products, please contact us within 30 days of receiving your order. Items must be unused, in their original condition and packaging, with proof of purchase.

Please contact hello@goodayfloral.co.nz before returning any item. Returns sent without prior approval may not be accepted.

Sale items and gift cards
Sale items and gift cards are generally non-refundable unless required by New Zealand consumer law.

Refunds
If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Your rights under New Zealand law
Nothing in this policy limits any rights you may have under the New Zealand Consumer Guarantees Act or other applicable consumer law.