Terms of Service

Last updated: 7 October 2026

Welcome to Gooday Floral. These Terms of Service (“Terms”) apply when you visit our website, place an order, purchase our products or services, or otherwise use our online store.

Gooday Floral is operated in Auckland, New Zealand. Our online store is powered by Shopify.

By using our website or placing an order with us, you agree to these Terms, together with our Refund Policy, Privacy Policy, Delivery Information and any other policies or terms displayed on our website.

Nothing in these Terms limits any rights or remedies available to you under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.

1. Products and Floral Variations

We take care to represent our products as accurately as possible. However, flowers and plants are natural and seasonal products, so variations in colour, size, shape and appearance are normal.

Flower availability also changes throughout the year. Where a particular flower, foliage or material is unavailable, we may make a suitable substitution while aiming to maintain the overall style, colour palette and value of your order.

Product photographs are examples of style and presentation and may not represent the exact flowers you receive.

2. Orders and Payment

When you place an order, you are making an offer to purchase from Gooday Floral.

Orders are subject to availability and are not confirmed until payment has been successfully processed and we have accepted the order.

Please check your order details carefully before submitting your order, including:

• product and size;
• delivery or pickup date;
• recipient name and address;
• contact information; and
• any card message or special instructions.

If information provided with your order is incorrect or incomplete, this may affect our ability to prepare or deliver your order.

We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, an obvious pricing or website error has occurred, or we are unable to fulfil the order.

If we cancel an order that has already been paid for, we will provide an appropriate refund.

3. Cancellations and Changes

Because fresh flowers and custom floral products are prepared specifically for each order, cancellation or change requests should be made as early as possible.

Once flowers have been purchased, preparation has begun, or an order has been dispatched, we may not be able to cancel or change the order.

Custom bouquets, personalised products, weddings, events and other made-to-order work may have additional cancellation or change conditions agreed with you at the time of booking.

Nothing in this section limits your rights under applicable New Zealand consumer law.

4. Refunds and Issues With Orders

Flowers and plants are perishable products and cannot be returned or exchanged simply because you change your mind after delivery or collection.

If there is an issue with your order, please contact us within 24 hours of delivery with your order details and a photo.

We will carefully review the issue and offer an appropriate solution.

Eligible non-perishable products may be returned in accordance with our Refund Policy.

Our Refund Policy forms part of these Terms and should be read together with them.

5. Delivery

We currently deliver to the delivery areas shown on our website. Delivery areas, fees and availability may change from time to time.

The applicable delivery charge will be shown during checkout.

We make every reasonable effort to deliver orders on the selected delivery date. However, specific delivery times are not guaranteed unless separately agreed with us.

Delivery timing may be affected by traffic, weather, access conditions, high seasonal demand or other circumstances outside our reasonable control.

If no one is available to receive the flowers, we may leave the order in a safe and suitable location where appropriate. If there is no suitable place to leave the order, we may contact the sender or recipient to arrange the next step.

Customers are responsible for providing accurate delivery information and reasonable access to the delivery location.

Further details are available in our Delivery Information.

6. Pickup

Pickup orders must be collected from the agreed pickup location and within the confirmed pickup arrangements.

Please wait until your pickup has been confirmed before coming to collect your order.

As flowers are perishable, we cannot guarantee their condition where collection is significantly delayed beyond the agreed pickup time.

7. Flower Subscriptions

Flower subscriptions are subject to the frequency, delivery dates, cutoff times and other conditions shown on the relevant subscription product page.

Flower varieties may change from one delivery to another depending on seasonality and availability.

Subscription flowers are fresh, perishable products and cannot be returned after delivery simply because of a change of mind.

If there is an issue with a subscription delivery, please contact us within 24 hours of delivery with your order details and a photo.

Any promotional discount applying to a subscription will apply only in accordance with the specific terms of that promotion.

8. Custom Orders, Weddings and Events

Custom bouquets, wedding flowers, corporate flowers and event work may require additional information, consultation, quotation, deposits or separate agreed terms.

Quotes are based on the information and requirements available at the time they are prepared.

Flower availability and wholesale pricing can change seasonally. Where necessary, we may recommend appropriate substitutions while maintaining the agreed overall style and budget as closely as reasonably possible.

For larger events or custom work, any specific written quotation, booking confirmation or event agreement will take priority over these general Terms where there is a conflict.

9. Prices, Promotions and Gift Cards

All prices are displayed in New Zealand dollars unless otherwise stated.

Delivery charges and any other applicable charges will be displayed before checkout where applicable.

We may change prices, promotions and product availability from time to time.

Promotional codes are subject to their individual conditions, including expiry dates, minimum spend requirements, product exclusions and limits on use.

Promotional offers cannot be combined unless expressly stated.

Gift cards and promotional credits are subject to the terms provided when they are issued and any rights required by New Zealand law.

10. Website, Intellectual Property and Third-Party Services

The content on our website, including our branding, photographs, graphics, copy and designs, is owned by or licensed to Gooday Floral and is protected by applicable intellectual property laws.

You may use our website for personal and lawful purposes. You must not reproduce or commercially use our content without permission.

Our website may contain services, functionality or links provided by third parties.

Our store is powered by Shopify. Purchases made through our store are transactions between you and Gooday Floral, not between you and Shopify.

Third-party services may also be subject to their own terms and privacy policies.

11. Privacy

Personal information provided to us is handled in accordance with our Privacy Policy and applicable New Zealand privacy law.

Information may also be processed by Shopify and other service providers that help us operate our website, process payments, fulfil orders and provide our services.

Please refer to our Privacy Policy for further information.

12. Consumer Rights, Liability and Governing Law

We will provide our products and services with reasonable care and in accordance with applicable New Zealand law.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable law.

To the extent permitted by law, Gooday Floral will not be responsible for losses caused solely by circumstances outside our reasonable control.

These Terms are governed by the laws of New Zealand.

We may update these Terms from time to time. The latest version will be published on our website and will apply from the date it is published, subject to applicable law.

Contact Us

If you have questions about these Terms, please contact:

Gooday Floral
Auckland, New Zealand
Email: hello@goodayfloral.co.nz